WinNT Err Msg: STOP 0x0000001E in Win32k.sys When Moving Mouse on Multiprocessor Computer
Article ID: 164314
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q164314
SYMPTOMS
A multiprocessor computer booting Windows NT may experience a STOP
0x0000001E error in Win32k.sys.
CAUSE
This problem occurs because Win32k.sys may improperly handle mouse
movements, which causes an access violation.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Additional query words: multi-processor multiple processor ntmp
Keywords: kbhotfixserver kbqfe kbbug kbenv kberrmsg kbqfe KB164314