KB164255 - ACC97: Access 97 Reg. Card Contains Incorrect Support Offering

Article ID: 164255

Article Last Modified on 1/19/2007

Microsoft Access 97 Standard Edition

This article was previously published under Q164255

Novice: Requires knowledge of the user interface on single-user computers.

SUMMARY

The stand-alone version of Microsoft Access 97 comes with a registration card that has incorrect information for the Standard Support offerings. The registration card states the following:

   Unlimited no-charge support, via a toll call, is available from
   Microsoft product support professionals. The Standard support telephone
   number is located at the bottom of this card. Please have your Product
   identification number available when you call. In the United States,
   hours are 6AM. - 6PM. Pacific time. In Canada, hours are 8 AM. - 8PM.
   eastern time. Both are Monday-Friday, excluding holidays.

This is a documentation error. The "no-charge support" is not unlimited. Rather, the Standard Support that is offered for Microsoft Access allows for two no-charge incidents only.

MORE INFORMATION

The correct offerings for standard support can be found in the PSS8.hlp file that comes with Microsoft Office 97 and Microsoft Access 97. This file can be found in your \Program Files\Microsoft Office\Office folder. The PSS8.hlp file contains the following information for Standard Support offerings.

Standard support

In the United States, Microsoft offers unlimited no-charge usability support via toll call for the Microsoft Office Standard Edition. Microsoft also offers two (2) no-charge incidents for assistance developing custom solutions and applications using the Microsoft Office Standard Edition. The Microsoft Office Professional Edition (which includes Microsoft Access) comes with two (2) additional incidents, for a total of four (4) incidents, which can be used for Microsoft Access usability questions or for developing custom solutions using the Microsoft Office Professional Edition.

Detailed information about Microsoft's support offerings, Microsoft Product Support, and Enterprise Services is available on the Microsoft World Wide Web site at http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS .

Keywords: KB164255