Article ID: 163946
Article Last Modified on 7/12/2001
APPLIES TO
- Microsoft PowerPoint 97 Standard Edition
This article was previously published under Q163946
SYMPTOMS
When you attempt to use the "Send to Microsoft Word" feature in
PowerPoint 97, you may receive the following error message:
This program has performed an illegal operation and will be shut
down. If the problem persists, contact the program vendor.
When you click Details you receive the following information:
POWERPNT caused a general protection fault in module USER.EXE at
<address>
CAUSE
This error occurs if you have a 16-bit application running on your
computer at the time you attempt to use the "Send to Microsoft Word"
feature.
This problem does not occur when you are using the Windows NT 3.5 or
4.0 operating system instead of the Windows 95 operating system.
RESOLUTION
Before you send a presentation to Microsoft Word, close the 16-bit
application. If this does not resolve the problem, exit the 16-bit
application, restart your computer and PowerPoint, and then attempt
to send the presentation to Microsoft Word.
STATUS
Microsoft is researching this problem and will post new information
here as it becomes available.
Additional query words: 97 8.0 send write up gp fault error err ppt97 16- bit pub 2.0 after dark winfax excel 5.0 ppt4.0
Keywords: kberrmsg kbinterop kbgpf KB163946