Article ID: 163885
Article Last Modified on 8/5/2004
APPLIES TO
- Microsoft Excel 97 Standard Edition
- Microsoft Windows NT 4.0
This article was previously published under Q163885
SYMPTOMS
When you import data from Intuit Quickbooks for Windows,
version 4.0, the Import dialog box displays the following status
Preprocessing
and the computer stops
responding (hangs).
CAUSE
This problem occurs when the following conditions are true:
- You are running Microsoft Excel 97 under Microsoft Windows
NT 4.0. -and-
- You attempt import data from Quickbooks 4.0.
WORKAROUND
If your computer stopped responding, quit both Microsoft
Excel and Quickbooks. To do this, use the following steps:
- Press CTRL+ALT+DEL, and then click Task Manager
- In the Windows NT Task Manager dialog box, click the
Application tab, click Microsoft Excel, and then click End Task.
This step closes Microsoft Excel.
- Click Quickbooks and click End Task.
This step
closes Quickbooks.
To work around this problem, download the updated Quickbooks
driver and the updated version of Msapp.dll.
The following file is available for
download from the Microsoft Download Center:
For
additional information about how to download Microsoft Support files, click the
following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
STATUS
Microsoft has confirmed this to be a problem in the
Microsoft products listed at the beginning of this article. This problem has
been fixed in the updated versions of the Quickbooks driver and Msapp.dll.
Additional query words: XL97 hang lock freeze winnt nt4 sbfm97qb exe
Keywords: kbdownload kbprb KB163885