Knowledge Base

XCLN: Error Occurs While Attempting to Access Personal Folders

Article ID: 163626

Article Last Modified on 10/28/2006

Microsoft Exchange Client 5.5
Microsoft Exchange Client 5.0
Microsoft Exchange Client 4.0
Microsoft Exchange Client 5.0

This article was previously published under Q163626

SYMPTOMS

You may receive the following error message when you attempt to start the Microsoft Exchange client:

The set of folders could not be opened. The file
<path>\<filename>.pst is in use and could not be accessed.
Close any application that is using this file, and then try again.

WORKAROUND

This error can occur if the file is opened by another user or by the same user from another computer. To correct this problem, verify that no other user or computer has access to the Personal Folder file.

You may also need to verify if the drive or directory that the file is located in has been shared on the network. In this scenario, either disconnect any users connected to the computer or disable the share.

Keywords: kbprb KB163626