Article ID: 163617
Article Last Modified on 10/14/2003
APPLIES TO
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Server 3.51
This article was previously published under Q163617
SYMPTOMS
If you run Equation Editor to insert an equation into a Microsoft Word
document on a multiprocessor computer, the system may stop responding
(hang) for a period of time (2 minutes or more) when you attempt to return
to the container document.
When the computer begins to respond, you may see the following error
message:
The action cannot be completed because unknown is busy. (switch to,
retry, cancel).
Clicking Cancel causes the computer to stop responding again, and the
following error message is displayed:
There is not enough memory to display or print the picture"
Finally, at this point, you are returned to the document.
Attempting to edit the equation again may result in the following error
message:
Word cannot edit the Microsoft Equation 2.0
This problem does not occur on single processor computers.
CAUSE
There was an OLE problem in Windows NT 3.51 that could be exposed on
multiprocessor computers by using Equation Editor to insert an equation
into a Word document.
RESOLUTION
To resolve this problem, perform one of the following:
- Obtain and apply the hotfix described below
-or-
- Upgrade to Windows NT 4.0
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.51. A
supported fix is now available, but is not fully regression tested and
should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next service pack that contains this fix.
Contact Microsoft Product Support Services for more information.
Keywords: kbnetwork KB163617