PI: Mustek Scanners and Smart Task Scan
Article ID: 163564
Article Last Modified on 10/3/2003
APPLIES TO
- Microsoft Picture It! 1.0 Standard Edition
- Microsoft Picture It! 2.0 Standard Edition
This article was previously published under Q163564
1.00
WINDOWS
kbhardware
SYMPTOMS
If you are using a Mustek scanner and you use the Smart Task Scan
option in Microsoft Picture It! you may get a black and white image
instead of a color image, or the scanned image may be distorted or
otherwise unsatisfactory.
CAUSE
Mustek scanner drivers are not compatible with Picture It!'s Smart
Task Scan feature. Mustek is aware of the problem and may fix it in
future updates to their scanner drivers. You can download new drivers
from Mustek's Internet web site at
http://www.mustek.com.
WORKAROUND
If updating the scanner driver does not fix the problem, scan using
the option called Your Scanner Software (version 2.0), or Custom Scan
(version 1.0).
MORE INFORMATION
Most Mustek scanner drivers are 16-bit drivers designed to be
Compatible with either Windows 3.1 or Windows 95. Because they are
based on an older design they are unable to take advantage of the
advanced automated process involved in Smart Task Scan.
Mustek scanners are manufactured by Mustek, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
Keywords: kbhardware KB163564