Knowledge Base

WD97: Word Hangs When Printing Open Document from Open Dialog Box

Article ID: 163135

Article Last Modified on 1/19/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q163135

SYMPTOMS

Word 97 stops responding (hangs) if you attempt to print a document from the Open dialog box (File menu) while the document is already open in Word.

This problem occurs if you select the Print command from the shortcut menu or the Commands and Settings menu in the Open dialog box.

WORKAROUND

To work around this problem, use either of the following methods:

Close the document and then print it from the Open dialog box.

-or-
Close the Open dialog box, switch to the open document (if not the active document), and then click Print on the File menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem has been corrected in Word 2000.

MORE INFORMATION

Turning off background printing or print spooling does not resolve this problem.

Additional query words: freeze

Keywords: kbprint kbualink97 KB163135