KB163123 - Setup Error Message: Unable to Copy a File ...

Article ID: 163123

Article Last Modified on 1/19/2007

Microsoft Beyond the Limit: Ultimate Climb
Microsoft Windows 95
Microsoft Windows 98 Standard Edition
Microsoft Windows NT 4.0
Microsoft Encarta Virtual Globe 99

This article was previously published under Q163123

SYMPTOMS

When you try to install Microsoft Beyond the Limit: Ultimate Climb or Encarta Virtual Globe 99, you may receive one of the following error messages:

   Unable to copy a file to the computer.

   - or -

   d:\setup
   Cannot find the file 'd:\setup' (or one of its components). Make
   sure that path and filename are correct and that all required
   libraries are available.

   - or -

   Program Not Found
   Windows cannot find SETUP.EXE
   This program is needed for opening files of type 'Application'.
   Location of SETUP.EXE:

   - or -

   Program Not Found
   Cannot find file 'D:\SETUP.EXE'.

   - or -

   Browse
   D:\Setup.exe
   This file cannot be found.
   Make sure that the correct path and filename are given.

Also, if you are using real-mode CD-ROM drivers and you view the contents of the compact disc in Explorer, you will see the following folders:

   Ap~00001
   Sp~00002

These folders should be seen as:

   App
   Support

CAUSE

The symptoms described above may occur if your computer is using real-mode CD-ROM drivers to access the compact disc.

When Setup attempts to copy files from a folder that uses both upper and lowercase letters, setup fails. This happens because only protected mode CD-ROM drivers support this type of file name. Real-mode CD-ROM drivers support only filenames with all uppercase letters.

Therefore, if the Setup program is looking for Setup.exe, the only file the CD-ROM driver reports is SETUP.EXE. Since this is not an exact match, the Setup program reports that the file does not exist on the compact disc.

RESOLUTION

To resolve this issue, obtain the most recent version of protected mode CD-ROM drivers available for your CD-ROM drive from your hardware manufacturer.

If you are having difficulty accessing your CD-ROM drive from a Command prompt, please see the following article in the Microsoft Knowledge Base:

Cannot Access CD-ROM Drive from MS-DOS Mode or Command Prompt

Additional query words: summit btl 1.00 1.00a CD-ROM CD ROM NT4 compact disc disk kbimu MS-DOS driver ms dos msdos 16-bit

Keywords: kberrmsg kbfaq kbinfo kbsetup KB163123