Knowledge Base

Print Server Stops Printing from an AS400

Article ID: 163070

Article Last Modified on 10/22/2003

Microsoft SNA Server 3.0 Service Pack 4

This article was previously published under Q163070

SYMPTOMS

Printing from an AS400 does not print through the SNA Print Server Service after the first print job prints. The Print Servers session shows as active even though there are no print jobs spooled.

WORKAROUND

For a successful printer output using the SNA Print Server, you must cycle the Print Server session off and on again after each print job prints.

This has been reproduced by sending print jobs from OfficeVision/400 (OV/400).

CAUSE

The Print Server service was not sending a correct response to a Clear request from the AS/400 during print jobs.

STATUS

Microsoft has confirmed this to be a problem in Microsoft SNA Server, version 3.0. This problem was corrected in the latest SNA Server for Windows NT 3.0 U.S. Service Packs. For information on obtaining the Service Packs, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: KB163070