Knowledge Base

GW: Problem Accessing Acmsetup.exe During Setup

Article ID: 162967

Article Last Modified on 1/19/2007

Microsoft Greetings Workshop 2.0 Standard Edition
Microsoft Greetings Workshop 97 Standard Edition

This article was previously published under Q162967

SYMPTOMS

After you start Setup, you may receive the following error message

Setup cannot access the required initialization file D:\acmsetup.exe

where D: is the CD-ROM drive letter.

CAUSE

Some real-mode (16-bit) CD-ROM drivers cannot read long file names. The Greetings Workshop 1.0a compact disc contains long file names.

RESOLUTION

Use a protect-mode (32-bit) CD-ROM driver. An updated CD-ROM driver from the hardware manufacturer may correct the problem.

STATUS

Greetings Workshop 1.0b does not contain long file names. Some real-mode drivers may still exhibit this behavior.

Greetings Workshop is designed to run with Windows 95 using protect-mode drivers. Although some real-mode CD-ROM drivers will be able to use the Greetings Workshop 1.0b compact disc, other real-mode CD-ROM drivers may continue to exhibit this error.

MORE INFORMATION

For additional information about CD-ROM drivers and long filenames, click the article numbers below to view the articles in the Microsoft Knowledge Base:

157877 Visual J++ requires a Protected-Mode CD-ROM Driver

151634 Protected-Mode CD-ROM Drive Support in Windows 95

For additional information about determining if your CD-ROM driver is a protect-mode driver, click the article number below to view the article in the Microsoft Knowledge Base:

131499 CD-ROM Drives Requiring Real-Mode Drivers

Additional query words: won't install crash 16 bit protect real mode CDROM CD Rom greetingsw acmesetup.exe acme setup

Keywords: kberrmsg kbfix kbprb kbsetup KB162967