KB162838 - Stop 0xA IRQL_NOT_LESS_OR_EQUAL Digifep5.sys During Shutdown

Article ID: 162838

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q162838

SYMPTOMS

If you try to shut down your Windows NT 4.0 computer after receiving the message "It is now safe to turn off your computer," you get a STOP 0x0000000A IRQL_NOT_LESS_OR_EQUAL Digifep5.sys error.

Some systems may exhibit the same problem with the "Restart the computer" option.

CAUSE

Windows NT unsuccessfully attempts to stop the DIGI service before it is shut down.

RESOLUTION

To work around this problem, try either of the following:

Before attempting to shut down the computer, stop the DIGI Board service or the Remote Access Service (RAS).

-or-

Download the latest driver, 4000821S.exe, from DIGI Web page, and update the current driver. You can download the driver from:
ftp://ftp.dgii.com/support/drivers/winnt/released/async

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt DIGI services 0000000A

Keywords: kb3rdparty kbprb kbsetup KB162838