Knowledge Base

Control Panel Fails to Stop an Already Stopped Service

Article ID: 162779

Article Last Modified on 11/1/2006

Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q162779

SYMPTOMS

When the Services tool in Control Panel tries to stop a service upon which another service depends, it prompts the user to first stop all the services that depend on the service that has to be stopped.

If, in the meantime, one of the dependent services is stopped, the Control Panel stops with the following error message:

The service has not been started.

CAUSE

Steps to reproduce:

In Control Panel, double-click the Services icon.
Select the Server service and click the Stop button. You are prompted to stop the following services:
Computer Browser
Directory Replicator
Net Logon
Before clicking OK, run a CMD session and enter the following command:

net stop replicator
Go back to the Services tool and click OK. You will receive the following error message:
The service has not been started.

The other dependent services will not be stopped.

RESOLUTION

Stop the service in the correct order (for example, first stop the services that depend on the service that has to be stopped).

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug kbnetwork KB162779