Microsoft Knowledge Base

• The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you connect to MSN, The Microsoft Network, you may receive one of the following error messages:

• Network connection could not be established.
• Remote server disconnected.

CAUSE

The Transmission Control Protocol/Internet Protocol (TCP/IP) settings may be incorrect, or TCP/IP may be improperly bound to the Dial-Up Adapter.

RESOLUTION

To resolve this issue, remove and reinstall Dial-Up Networking. To do so, use the following steps:

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.

2. Right-click an MSN connection, and then click Delete. Repeat this step until all MSN connections are deleted.

3. Close the Dial-Up Networking window.

4. Click Start, point to Find, and then click Files or Folders.

5. In the Named box, type "pppmac.vxd" (without quotation marks), and then click Find Now.

6. In the list of found files, right-click the Pppmac.vxd file, and then click Delete.

7. Repeat steps 5-6 to delete the following files:

       - Splitter.vxd
       - Wsock.vxd
       - Winsock.dll
   

8. Close the Find: Files Named Winsock.dll window.

9. Click Start, point to Settings, and then click Control Panel.

10. Double-click Network.

11. On the Configuration tab, click a component in the "The following network components are installed" box, and then click Remove. Repeat this step until all installed network components are removed.

12. Click OK. If you are prompted to restart the computer, click No.

13. Double-click Add/Remove Programs.

14. On the Windows Setup tab, click Communications, and then click Details.

15. Click the Dial-Up Networking check box to clear it.

16. Click OK until you return to Control Panel.

17. Close Control Panel, and then restart the computer.

   1. Right-click the MSN icon on the desktop, and then click Connection
      Settings.

   2. Click Access Numbers, and then click OK.

   3. When you are prompted to configure your system to access the
      Internet, click Yes, and then click OK. Follow the instructions on
      the screen. You may be prompted for your Windows CD-ROM or disks.

   4. When you are prompted to restart the computer, click Yes.

   1. Double-click the MSN icon on the desktop.

   2. When the Connection Manager dialog box opens, click Yes, and then
      click OK. Follow the instructions on the screen. You may be prompted
      for your Windows CD-ROM or disks.

   3. When you are prompted to restart the computer, click Yes.

MORE INFORMATION

If the above steps do not resolve the issue, extract a new copy of the Wsock32.dll file to your Windows\System folder.

The Wsock32.dll file is located in the Win95_11.cab cabinet file on the Windows 95 CD-ROM, in the Win95_12.cab cabinet file on disk 12 of the DMF floppy disk set, and in the Win95_19.cab cabinet file on disk 19 of the non-DMF floppy disk set.

NOTE: If you are prompted to overwrite an existing file, press Y, and then press ENTER.

For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q129605
   TITLE     : Using the Windows 95 Extract Tool (Extract.exe)