Knowledge Base

Remote Access Client Forgets Saved Password

Article ID: 162697

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q162697

SYMPTOMS

Occasionally, the RAS client forgets a saved password. The saved password must be reentered.

CAUSE

In certain situations, the RAS client clears the saved password. A fix for this problem is available in Service Pack 3 for Windows NT 4.0.

STATUS

Microsoft has confirmed this to be a problem in Windows NT Workstation and Server version 4.0. This problem was corrected in the latest US Service Pack for Windows NT and Windows NT Advanced Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt remote access service

Keywords: kbbug kbfix kbnetwork KB162697