Unexpected Error Following Hyperlink
Article ID: 162692
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
- Microsoft Excel 97 Standard Edition
- Microsoft Access 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
This article was previously published under Q162692
SYMPTOMS
When you attempt to follow a hyperlink in the products listed at the
beginning of this article, you receive the following error message:
An unexpected error has occurred.
CAUSE
This problem occurs when you install Microsoft Visual C++ after you install
Office 97. During the installation of Visual C++, the Setup program prompts
you to overwrite newer .dll files that were installed by Office 97. When
you choose not to overwrite the existing files, the Visual C++ Setup
program registers the Hlinkprx.dll file even though it does not install it.
This registry entry causes a mismatch between the registration information
and the installed file.
RESOLUTION
To correct this problem, reregister the Hlinkprx.dll file using the
following steps:
- Click the Start button on the Windows taskbar.
- Click Run.
- In the Open box, type the following command, and then click OK:
The Hlinkprx.dll file is now correctly registered.
STATUS
Microsoft has confirmed this to be a problem in Microsoft products listed
at the beginning of this article.
Additional query words: 97 word8 word97 hyperlink jump link chasing hyperlinking jumping xl97 wd97
Keywords: KB162692