Knowledge Base

OL97: Inbox Assistant Not Available

Article ID: 162571

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q162571

SYMPTOMS

The Inbox Assistant option on the Microsoft Outlook 97 Tools menu may appear dimmed and not available, even if you installed the Exchange Extensions add-in.

CAUSE

You are not using the Microsoft Exchange Server transport service in your profile. The Outlook Inbox Assistant is only available with the Exchange Server service installed. The Exchange Extensions add-in provides the Inbox Assistant option on the Tools menu; however, without a Microsoft Exchange Server transport service in the profile, you cannot use the Inbox Assistant.

Keywords: kbprb KB162571


Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.