Article ID: 162411
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Office 97 Service Pack 1
- Microsoft Word 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Excel 97 Standard Edition
This article was previously published under Q162411
SYMPTOMS
When you click Print on the File menu in any of the
programs listed at the beginning of this article, you may receive one of the
following error messages.
If You Are Using Microsoft Word SR-1
You receive the following error message:
Word cannot change printers. No printers installed.
If You Are Using a Version of the Program Earlier Than SR-1
You receive the following error message
Invalid Page Fault in MSO97.dll
and the program stops responding
(hangs), and the Print dialog box never appears.
If You Are Using Powerpoint
You receive the following error message:
PowerPoint found an error it cannot correct.
CAUSE
This problem may be related to a conflict with the IBM
Client Access/400 software that is used to connect Intel-based workstation
computers to IBM AS/400 computers.
Also note that other programs that modify the printers
list may cause this problem.
RESOLUTION
To resolve this problem, contact IBM to determine if you
have the latest available patch. The latest service pack for Client Access is
available at the following Web address:
The third-party contact information included in
this article is provided to help you find the technical support you need. This
contact information is subject to change without notice. Microsoft in no way
guarantees the accuracy of this third-party contact information.
IBM
has confirmed that this behavior is a problem with Client Access software and
that there is a patch that corrects this behavior. The information below was
extracted Sept 22, 1997, and may have changed.
Windows 95 Latest Date Installed Target date
/NT Mod Service Pack PTF File Date for Next
Level PTF Number Available Service Pack
V3R1M2 SF41904 08/01/97 02/05/97 09/30/97
V3R1M1 SF42350 08/29/97 12/13/96 11/26/97
V3R1M0 SF40785 05/30/97 08/12/97 Not planed
V3R1M0 SF40785 05/30/97 08/12/96 Not in plan
To temporarily work around this problem, remove or
deactivate the IBM client Access/400 software.
For additional
information about how to contact IBM, please see the following articles in the
Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
STATUS
This problem occurs when you use the Microsoft products
listed at the beginning of this article and IBM Client Access/400 software. The
SR-1 versions of these products correct the hanging problem. To completely
correct this problem, you must obtain the patch described in the "Resolution"
section of this article.
MORE INFORMATION
The third-party products discussed here are manufactured by
vendors independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
Additional query words: SR1 release1 8.0 word8 word97 IPF AS400 Clientaccess winword
switched
Keywords: kb3rdparty kbbug kberrmsg kbfaq kbfix KB162411