WD: Message Missing from Insert Menu Using WordMail and Exchange
Article ID: 162037
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 95 Standard Edition
- Microsoft Word 95a
- Microsoft Word 97 Standard Edition
- Microsoft Exchange Server 4.0 Standard Edition
This article was previously published under Q162037
SYMPTOMS
When you use WordMail for your e-mail editor, the Message menu selection is
missing from the Insert menu.
CAUSE
The WordMail.DLL does not support the Message functionality of Microsoft
Exchange.
WORKAROUND
To work around this problem, use either of the following methods:
- If you are using WordMail, you can drag an existing mail message into a
new mail message.
-or-
- Disable WordMail. The Message menu selection on the Insert menu will be
available to you when you create a Microsoft Exchange mail message.
STATUS
Microsoft has confirmed this to be a problem in the products listed at the
beginning of this article. We are researching this problem and will post
new information here in the Microsoft Knowledge Base as it becomes
available.
Additional query words: 7.0 8.0 word8 word97 97
Keywords: kbinterop kbualink97 KB162037