Knowledge Base

OL97: Unable to Group Items by Subject

Article ID: 161975

Article Last Modified on 1/19/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q161975

SYMPTOMS

If you group items by subject, the items may not appear in the same group. For example, two e-mail messages with the same subject appear in two different groups when grouped by the Subject field.

CAUSE

The subject of one of the items may contain extra or trailing spaces. Grouping does not allow any differences in the grouped field.

WORKAROUND

If the items you are grouping are replies, as in a message thread, you can successfully group them by conversation. If the items are independent of each other (not a message thread) use either of the following methods to group the items:

Edit the items, removing extra spaces from the Subject field. Make sure you save changes to each item you edit.
Create and apply a category to each item, and then group by the category.

REFERENCES

For more information about grouping, type how to group in the Office Assistant, click Search, and then click to view "Group items."

For more information about categories, type categories in the Office Assistant, click Search, and then click to view "Categories."

Additional query words: organize

Keywords: kbprb KB161975