Article ID: 161880
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
- Microsoft Access 97 Standard Edition
- Microsoft Excel 97 Standard Edition
- Microsoft Outlook 97 Standard Edition
- Microsoft PowerPoint 97 Standard Edition
- Microsoft Project 98 Standard Edition
- Microsoft Word 97 Standard Edition
This article was previously published under Q161880
SYMPTOMS
When you use the Open, Save, or Save As dialog box in any of the Office 97
programs, you may receive one of the following error messages:
Case 1
When you select My Computer in the Look In box in the Open dialog box, you
receive the following error messages:
This program has performed an illegal operation
and will be shut down.
If the problem persists, contact the program vendor.
When you click the Details button, you receive the following error message:
<application> caused an invalid page fault in module
KERNEL32.DLL at 0137:bff9a28c.
Case 2
When you select My Computer in the Look In box in either the Save or Save
As dialog box, you receive the following error messages:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
When you click the Details button, you receive the following error message:
<application> caused an invalid page fault in module
KERNEL32.DLL at 0137:bff858cd.
Case 3
When you click the Up One Level button in the Open, Save, or Save As dialog
box to move to My Computer in the Look In box, you receive the following
error message:
You do not have access to the folder '#####N'. See your administrator
for access to this folder.
NOTE: Each number sign (#) in the above error message represents a
square. The square character does not display in ASCII text.
Case 4 (Microsoft Outlook only)
In Microsoft Outlook 97 for Windows, you may also receive the error
messages under these conditions:
You point to Open Special Folder on the File menu, click Personal
Folder and then click either of the following:
- Up One Level button
-or-
- Renamed My Computer entry in the Look In box
CAUSE
The My Computer folder in Windows 95 has been renamed and starts with two
backslash characters.
WORKAROUND
To work around the problem and avoid the error messages, do either of the
following:
- Rename "\\My Computer" so that it does not begin with two backslash
characters.
-or-
- Remove one backslash character from "\\My Computer." A single backslash
character at the beginning of the name is allowed.
STATUS
Microsoft has confirmed this to be a problem in the products listed at the
beginning of this article. We are researching this problem and will post
new information here in the Microsoft Knowledge Base as it becomes
available.
Additional query words: 8.00 97 word8 word97 off97 winword mso97.dll icon
Keywords: KB161880