Knowledge Base

TMGR: Updating Microsoft Exchange Offline Profile May Fail

Article ID: 161852

Article Last Modified on 8/17/2005

Microsoft Team Manager 1.0 Standard Edition
Microsoft Schedule+ 97 Standard Edition
Microsoft Exchange Server 4.0 Standard Edition

This article was previously published under Q161852

SYMPTOMS

When working with an offline Microsoft Exchange profile, without having Schedule+ initialized, sending updates from Team Manager for Team Members may cause Microsoft Exchange to quit unexpectedly.

CAUSE

When sending a task update through the offline profile, Microsoft Exchange will attempt to update the user's schedule. If Schedule+ has not been initialized with the offline profile, no user schedule file will be found.

RESOLUTION

To workaround this issue, you must start Schedule+ once for any offline profiles. Once it has been run, the Microsoft Exchange profile will work correctly when Team Manager sends an update.

Microsoft has confirmed this to be a problem in the versions of Microsoft Team Manager, Microsoft Schedule+, and Microsoft Exchange listed above. We are researching this problem and will post new information here as it becomes available.

Keywords: KB161852