Knowledge Base

WD97: "Word Could Not Insert the Address..." Error

Article ID: 161817

Article Last Modified on 1/19/2007

Microsoft Word 97 Standard Edition
Microsoft Outlook 97 Standard Edition

This article was previously published under Q161817

SYMPTOMS

When you insert an address from the address book, you receive the following error message:

Word could not insert the address. One or more address fields are missing from the selected address book. Pick another address book or change your address book layout and try again.

CAUSE

This error message can be caused by any of the following conditions:

Some fields in Microsoft Outlook do not contain messaging application program interface (MAPI) properties; the converter that Word uses to interpret address book fields (Wwpab.cnv) cannot read these fields.

-or-
The field you are using is invalid or incorrect.

STATUS

Microsoft has confirmed this to be a problem in the products listed at the beginning of this article.

MORE INFORMATION

The following fields from Microsoft Outlook are not available for import into Microsoft Word 97 for Windows by using the Address Book:

<PR_CELLULAR_TELEPHONE_NUMBER>
<PR_COMMENT>
<PR_INITIALS>
<PR_PRIMARY_TELEPHONE_NUMBER>
<PR_LOCATION>

For additional information, please see the following articles in the Microsoft Knowledge Base:

164401 OL97: Fields Missing Inserting a Contact into Word

134901 How to Modify the Layout of an Address Book Entry

141874 Some Contact List Fields Not Available to Word

Additional query words: 8.0 word8 word97

Keywords: kbfield kbinterop KB161817