Knowledge Base

OL97: No Prompt to Select a Profile When Starting Outlook

Article ID: 161608

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q161608

SYMPTOMS

If you configure multiple profiles and start Microsoft Outlook 97, Outlook does not allow you to choose among profiles. Without prompting, Outlook uses the default profile.

CAUSE

Although you can configure multiple profiles, the option to choose the profile at startup is off by default. Consequently, Outlook opens with your default profile.

WORKAROUND

To receive a prompt for the startup profile, follow these steps:
  1. Start Outlook with the default profile.
  2. On the Tools menu, click Options, and then click the General tab.
  3. Under Start settings, click "Prompt for a profile to be used."
  4. Click OK.
Each time you start Outlook, you will receive a prompt to choose your active profile for that session.

REFERENCES

For more information about selecting a profile when Outlook starts, type "how do I get a prompt for a profile" in the Office Assistant, click Search, and then click to view "Select a user profile to use when Outlook starts."

Keywords: KB161608


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