Article ID: 161472
Article Last Modified on 9/25/2002
APPLIES TO
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.0
- Microsoft Office 97 Standard Edition
This article was previously published under Q161472
SYMPTOMS
When you click Getting Results Book on the Microsoft Office 97 Shortcut
Bar, the "Getting Results with Microsoft Office 97" Web page contains no
graphics. Instead, each graphic is replaced by a "no graphic available"
symbol.
CAUSE
This problem may occur when you install Microsoft Office 97 from an
administrative installation (setup /a) point on a network server.
Note that this problem may occur when you use any Internet browser.
WORKAROUND
You can prevent this problem from occurring by copying the necessary
graphic files from the Microsoft Office 97 compact disc to a folder in the
Microsoft Office 97 folder on the server.
Note that your network administrator or a person who has full access to
your network server must copy the files. To copy the files, follow these
steps:
- Start Microsoft Windows Explorer, browse to your Microsoft Office 97
compact disc, and then open the folder called Cdonline.
- Right-click the Art folder. On the shortcut menu, click Copy.
- Using Windows Explorer, connect to the network server that contains the
administrative installation of Microsoft Office 97.
In Windows Explorer, you should see a series of folders called Aamsstp,
Bitmaps, Cdonline, etc.
- Open the Cdonline folder.
Note that the Cdonline folder contains a single file, Result97.htm.
This is the "Getting Results with Microsoft Office 97" Web page.
- On the Edit menu, click Paste.
This step pastes the Art folder and the four graphics files it contains
to the administrative installation point for Microsoft Office 97 on the
server.
The graphics appear correctly on the "Getting Results with Microsoft Office
97" Web page. It may be necessary to refresh the Web page by clicking
Refresh on the Microsoft Internet Explorer toolbar, or by pressing F5.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
Additional query words: OFF97 osb
Keywords: KB161472