Knowledge Base

OFF97: Setup Program Fails to Run in Maintenance Mode

Article ID: 161242

Article Last Modified on 11/22/2000

APPLIES TO

This article was previously published under Q161242

SYMPTOMS

When you run the Microsoft Office 97 Setup program, the Add/Remove, Reinstall, and Remove All options do not appear even though you have successfully installed Microsoft Office 97 on the computer. Instead, the Setup program proceeds as if you never installed Microsoft Office 97 on the computer.

CAUSE

This problem may occur when all of the following conditions are true:

  • You successfully install Microsoft Office 97 on the computer.

    -and-
  • You subsequently run the Microsoft Office 97 Setup program in maintenance mode and click either Add/Remove or Reinstall.

    -and-
  • While the Setup program is copying files to the hard disk, you click Cancel and exit the Setup program before it is finished.

RESOLUTION

To prevent this problem from occurring, do not click Cancel when the Setup program is copying files to the hard disk.

To resolve this problem, run the Setup program and allow the Setup program to copy all the required files to the hard disk. After Setup is complete, you can run the Setup program in maintenance mode.

STATUS

This behavior is by design of the Microsoft Office 97 Setup program.

MORE INFORMATION

When you run the Microsoft Office 97 Setup program, it runs in one of two modes. 
   Mode          Setup behavior
   ---------------------------------------------------------------------

   Initial       Setup runs in this mode when Microsoft Office 97 is not
                 currently installed on the computer. In this mode, the
                 Add/Remove, Reinstall, and Remove All options do not
                 appear. Instead, you are prompted to choose a type of
                 installation and (optionally) select the components to
                 install. Setup then copies the files to the hard disk.

   Maintenance   Setup runs in this mode when Microsoft Office 97 is
                 currently installed on the computer. In this mode, the
                 Add/Remove (add and remove selected components), Reinstall
                 (reinstall Office using the same settings), and Remove All
                 (remove Office from the computer) options appear. If you
                 click Add/Remove or Reinstall, Setup copies the files
                 to the hard disk.
NOTE: When you run the Setup program in maintenance mode, if you click Add/Remove or Reinstall, the Setup program copies files to the hard disk. While Setup copies the files, a dialog box appears and displays the Setup program's progress. If you click Cancel in this dialog box, the Setup program stops and fails to copy the files.

In addition, the setup table (.stf) file that contains the Microsoft Office 97 setup information (usually, Off97pro.stf or Off97std.stf) is changed so that if you run the Setup program again, it runs in initial mode. The only way to correct this problem is to run the Setup program and allow it to copy all required files to your hard disk.

Additional query words: OFF97

Keywords: KB161242


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