Knowledge Base

Application Exception in SETUP.EXE if CleanSweep 3.0 Installed

Article ID: 161167

Article Last Modified on 3/23/2004

Microsoft SNA Server 2.1
Microsoft SNA Server 3.0
Microsoft SNA Server 2.11 Service Pack 1

This article was previously published under Q161167

SYMPTOMS

Running SNA Server Setup results in a Dr. Watson error if CleanSweep 3.0 is installed on the Windows NT Server. The DRWTSN32.LOG will contain information similar to the following:

Application exception occurred:
App: exe\setup.dbg (pid=73)
When: 12/13/1996 @ 15:47:40.208
Exception number: c0000005 (access violation)

This problem occurs on both Windows NT Server 3.51 and 4.0.

CAUSE

The application exception in SNA Server's Setup program occurs if Quarterdeck's CleanSweep Version 3.0 is installed on the Windows NT Server where SNA Server is being installed.

Installing CleanSweep V3.0 after SNA Server is installed results in the same problem if SNA Server Setup is executed to reconfigure or remove SNA Server.

RESOLUTION

The current solution is to remove CleanSweep V3.0 from Windows NT servers that will be running SNA Server version 2.1, 2.11, or 2.11 SP1. The problem does not occur with SNA Server 3.0. CleanSweep is manufactured by Quarterdeck Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodsna trap virus

Keywords: kbprb KB161167