Application Error When Opening a File in Office 95
Article ID: 161162
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q161162
SYMPTOMS
In any Office 95 application, you may receive an "Application Error" dialog
box when you click Open on the File menu, but all other aspects of the
application work properly. The text in the dialog box is:
Exception privileged instruction 0xc0000096
CAUSE
The Mso95.dll file has become corrupted.
RESOLUTION
To resolve this problem, do any one of the following:
- Rename the existing Mso95.dll file and then copy a good Mso95.dll file
from a different computer that does not exhibit this problem.
- Rename the existing Mso95.dll file and then decompress or expand a new
copy of the Mso95.dll file from the original installation media.
- Reinstall Office 95.
Additional query words: prodnt
Keywords: kbnetwork kbprb KB161162