Setup Hangs During First Reboot with Compaq NetFlex Driver
Article ID: 160946
Article Last Modified on 11/4/2002
APPLIES TO
This article was previously published under Q160946
SYMPTOMS
When you run Windows 95 OEM Service Release 2 (OSR2) Setup on a computer
with a Compaq NetFlex controller (network adapter), the computer may stop
responding (hang) on the first reboot. When you restart the computer,
Setup does not continue and the computer may hang again.
CAUSE
The Compaq NetFlex driver supplies only a 4K buffer when paging in real
mode, such as during the first reboot during Setup or when it is running
in MS-DOS Compatibility mode.
RESOLUTION
To resolve this issue, use either of the following methods:
- Contact your hardware vendor to obtain the Windows 95 OEM Service
Release version 2.1 update.
- Remove the NetFlex card from your computer and run Setup again. Do not
choose Safe Recovery when you are prompted. When OSR2 is installed, put
the card back in your computer and use the Add New Hardware tool in
Control Panel to detect it.
NOTE: If your hard disk is using MS-DOS Compatibility mode, your
computer may hang when you run the Add New Hardware tool.
For information about troubleshooting MS-DOS Compatibility mode, see
the following article in the Microsoft Knowledge Base:
130179
Troubleshooting MS-DOS Compatibility Mode on Hard Disks
Additional query words: 95
Keywords: KB160946