Knowledge Base

OL97: How to Send a Contact to a Fax Address

Article ID: 160863

Article Last Modified on 1/19/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q160863

SYMPTOMS

In Microsoft Outlook, you can embed contact information into an e-mail message by using the right mouse button to click a contact and clicking Forward on the Shortcut menu. However, if you try to send the e-mail message (with an embedded contact) to a fax address, you will receive an undeliverable mail message in your InBox.

CAUSE

The Microsoft Fax service cannot render the embedded contact item.

WORKAROUND

You can change the contact information to text before inserting it into an e-mail message by following these steps:

Using the right mouse button, drag the contact and drop it on the Inbox on the Outlook Bar. Note that a shortcut menu opens automatically.
Click "Copy Here as Message with Text" on the shortcut menu, which makes a new mail message with the contact information formatted as regular text.
Address the message to the fax number and send it. Note that the message should be delivered successfully.

MORE INFORMATION

The undeliverable mail notification message in your Inbox may contain the following explanation

Cannot send an embedded message in editable format. Click Resend, change the message format to 'Not editable' and then print the message to the Microsoft Fax printer.

If you follow these directions, a fax of the icon picture is sent and not the actual contents of the contact. To ensure that the text of the contact is delivered, follow the resolution listed in the "Workaround" section.

Keywords: kbhowto KB160863