Knowledge Base

OL97: ENTER Key Does Not Open Journal Entry from within Contact

Article ID: 160852

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q160852

SYMPTOMS

The ENTER key does not open a selected Journal entry from within an open Contact. You can select the Journal entry by either pressing the TAB key to move to it or by single-clicking it with the mouse. Once selected, the ENTER key will not open the Journal entry.

WORKAROUND

There are two methods for opening Journal entries from within a Contact.

Method 1

To open an embedded Journal entry using key strokes:
  1. From within the open Contact, press CTRL+TAB to select the Journal tab.
  2. Press the TAB key to select the embedded Journal entry.
  3. Press CTRL+O to open the Journal entry.

Method 2

To open the embedded Journal entry with the mouse:
  1. From within the open Contact, click the Journal tab.
  2. Double-click the Journal entry.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 97

Keywords: KB160852


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