PRB: Order Processing Component Internal Error Message
PSS ID Number: 160737
Article Last Modified on 3/10/2000
The information in this article applies to:
- Microsoft Merchant Server 1.0
This article was previously published under Q160737
SYMPTOMS
If the order-engine cannot load a module (either because the given name
doesn't exist or because the file is corrupt), Microsoft Merchant Server
returns a message that says "Internal Error." For example, if one of the
standard components is renamed in the Clock Peddler starter site (for
example, if you rename the "WLStdOrder.OrderValidate" component to
"nonexistent.componentname"), you receive the following message in the
Windows NT Server event log:
Unable to start: Could not load store clockped
because
Cannot initialize OrderEngine
because
Internal error
This error message does not provide adequate information about the bad
component.
CAUSE
Either the component being loaded is corrupt, or the given name for the
component is incorrect or unknown.
WORKAROUND
To work around this problem, check the given name to make sure that the
spelling is correct and the component is known component. If this does not
resolve the problem, reload an uncorrupted component.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Merchant Server
version 1.0. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
Keywords: kbprb KB160737
Technology: kbAudDeveloper kbMerchServ100 kbMerchServSearch