XCLN: Scanpst Reports Incorrect Values for Folders/Items in File
Article ID: 160708
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
This article was previously published under Q160708
SUMMARY
When you run Scanpst.exe against a personal folder file (.pst) it may
return incorrect values for "folders found in this file" or "Items found in
this file." As a result, you may believe mail exists in your pst that you
cannot access through the Microsoft Exchange client.
MORE INFORMATION
If folders and\or individual mail messages are moved from the pst file to
the server (mailbox) by means of a drag-and-drop operation, Scanpst shows
the values for "folders found in this file" or "Items found in this file"
as the values prior to moving the messages/folders.
Note : If the messages are deleted from a pst or moved to another pst, the
values are correctly reported by Scanpst.
Keywords: kbusage KB160708