Knowledge Base

PRJ: Hang When Print or Preview - Error in Dibeng.dll

Article ID: 160637

Article Last Modified on 11/25/2003

APPLIES TO

This article was previously published under Q160637

SYMPTOMS

When you print or preview a file, Microsoft Project stops responding (hangs) and you receive the following error message:
Winproj caused a general protection fault in module DIBENG.DLL
at 0007:000014ec.
NOTE: The error message may also indicate the address at 0007:000011db.

CAUSE

This error occurs when all the following conditions are true:

  • The display adapter type is based on the Chips & Technologies chip set. -and-

  • The display properties color palette is set to High Color (16 bit). -and-

  • You are using a color printer driver such as the Hewlett-Packard 660c version 7.0 - 6xx.

RESOLUTION

Change the display properties color palette to a setting other than High Color such as 256 color, or True Color (24 bit), using these steps:

  1. On the Windows Start menu, point to Settings, and then click Control Panel.
  2. Double-click the Display icon.
  3. Click the Settings tab.
  4. In the Color Palette list, select a setting other than High Color.

Additional query words: 4.10a

Keywords: kbprint KB160637


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