Article ID: 160340
Article Last Modified on 6/25/2007
APPLIES TO
- Microsoft DreamWorks Interactive The Neverhood
This article was previously published under Q160340
SYMPTOMS
The Neverhood stops responding (hangs) while you are using the cannon. This
occurs if you have a Trident 96xx series display adapter.
CAUSE
The version of the display driver software you are using is not
compatible with The Neverhood. Version 1.0 (version 4.0), as reported
by the Display Properties in Windows, exhibits this behavior. DirectX
Setup (Dxsetup.exe) reports this display driver as version 1.00.00.0000
and "Certified."
RESOLUTION
Obtain a newer video driver from your computer manufacturer.
NOTE: Version 3.01, available from on the Trident web site at
http://www.tridentmicro.com/index.asp as of 11/15/96, is compatible with
The Neverhood.
This driver includes some, but not all of the DirectX files. After
installing this new display driver, run Dxsetup.exe from The Neverhood
CD-ROM and click Reinstall. This makes sure you are using the most current
DirectX files. This will not change your display driver.
After successful installation, DirectX Setup still reports 1.00.00.0000
as the driver version, however, the "Certified" description is no longer
present. This is how you can tell the version 3.01 driver is
installed.
NOTE: The DirectX Setup (Dxsetup.exe) file is located on The Neverhood
CD-ROM in the Setup\DirectX folder.
NOTE: Most DirectX related problems have been resolved in the
latest version of DirectX. Download the latest version of DirectX
or, if you own a game that installs a later version of DirectX,
install DirectX from the newer game's disc.
The latest version of DirectX is available at the following Microsoft
Web site:
For more information about how to obtain the latest version of DirectX,
please see the following article in the Microsoft Knowledge Base:
179113 How to Download and Install DirectX
Additional query words: 1.00 kbdw dream works dwi never hood
Keywords: kbdisplay kbenv kbfaq kbprb KB160340