PSS ID Number: 160250
Article Last Modified on 9/7/2001
The information in this article applies to:
This article was previously published under Q160250
SYMPTOMS
When you print an item in Microsoft Outlook 97 to a Hewlett Packard
LaserJet 5L printer, the header of the message is printed, but the body
text is missing, or you may receive the following error message:
OUTLOOK caused a general protection fault
in module HPPCL5G2.DLL at 0004:00000a55.
NOTE: Printing Contacts in Address Card view with this printer can also
generate this error message.
CAUSE
This behavior may occur with LaserJet 5L printer drivers earlier than
version 1.20.
WORKAROUND
There are three possible workarounds:
Method 1
Change the print quality in the LaserJet 5L driver. To do so, follow these
steps:
- In the Print dialog box, click Properties.
- Click the Print Quality tab.
- Set the Print Optimization Setting to Primarily Text and click OK.
Method 2
Install the driver for the HP LaserJet 4L and print with this driver.
Method 3
Install the Host Based HP LaserJet 5L Printing System driver for
Windows 95/3.1x, version B. This version has a copyright date of March 26,
1996, and shipped with some printers. It is also available for download
at the Hewlett Packard Web site at the following address:
MORE INFORMATION
With Method 1, the quality of graphics or borders may be affected. With
Method 2, any options that are new to the LaserJet 5 will not be available.
Additional query words: mail calendar contact journal note task cards
Keywords: kb3rdparty kberrmsg kbprb kbprint KB160250
Technology: kbOutlook97Search kbOutlookSearch kbZNotKeyword3