Article ID: 160101
Article Last Modified on 2/20/2002
APPLIES TO
- Microsoft NBA Full Court Press
This article was previously published under Q160101
SYMPTOMS
When starting NBA Full Court Press, you may receive the following error
if a conflict with the sound or video card exists:
Invalid Page Fault in Kernel32.dll at <memory address>
RESOLUTION
Possible resolutions to this error are to get updated drivers for the
sound card and/or video card. Also try reinstalling Windows over the top
of itself and installing the latest version of DirectX.
One resolution Microsoft has found is to disable the sound card driver.
NOTE: After disabling the sound card you will no longer have sounds in Windows and you will receive the error message: "Cannot initialize sound
system" when launching NBA Full Court Press. However, you will be able to
play the game.
FURTHER TROUBLESHOOTING
If disabling the sound card driver solves the problem, there could possibly
be a hardware or software conflict. For more information on troubleshooting
hardware configuration problems, see the following article in the Microsoft
Knowledge Base:
133240 Troubleshooting Device Conflicts with Device Manager
STATUS
Microsoft has confirmed that this is a problem in NBA Full Court Press version 1.0.
Additional query words: 1.00 direct x ts troubleshoot trouble shoot
Keywords: kberrmsg kbbug kbsound kbpending KB160101