XCLN: Folder Icon Does Not Change To Briefcase
Article ID: 160027
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 4.0
This article was previously published under Q160027
SYMPTOMS
When you select a folder created on the Microsoft Exchange Server store for
online and offline synchronization, the folder icon may not change to the
Briefcase icon in the left pane of the Exchange Client. In the right pane,
the icon for the folder to be synchronized appears as the Briefcase,
indicating this folder is set up for online/offline synchronization. This
can be confusing because the left pane does not display the Briefcase icon,
and you may think the folder will not be synchronized, even though the
folder has synchronization enabled.
WORKAROUND
To work around this problem, either move, copy, or delete a message to the
folder where synchronization is enabled, or exit and re-start the Exchange
Client. Performing any of these steps causes the folder icon to update to
the Briefcase icon. At this point, the left and right panes will both show
the correct Briefcase icon for the folder to be synchronized.
STATUS
Microsoft has confirmed this to be a problem in of Microsoft Exchange
Client version 4.0. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
Keywords: kbbug KB160027