Knowledge Base

SMS: "Please Insert Diskette in Drive" Message

Article ID: 159952

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q159952

SYMPTOMS

Client computers running Windows for Workgroups or Windows 95 may receive a "Please insert diskette in drive X:" message (where X is the drive letter) at 17 percent of the hardware inventory. The message appears after you have applied Systems Management Server Service Pack 1, 2, or 3.

CAUSE

This is a software regression in the Systems Management Server inventory component Getdisk.exe.

Getdisk.exe was modified to resolve an issue with inventory collection on MS-DOS clients with removable cartridge drives installed, such as the Iomega Zip drive. This modification affected Getdisk.exe code to handle MS-DOS clients with one floppy disk drive that also impersonate drive B.

WORKAROUND

To work around this problem, use the original Systems Management Server 1.2 version of Getdisk.exe. To do this, perform the following steps:

  1. Retrieve Getdisk.ex_ from the Systems Management Server 1.2 compact disc and rename the file to Getdisk.exe (it is not compressed).
  2. Copy Getdisk.exe to the Sms\Site.srv\Maincfg.box\Client.src\X86.bin directory on the computer running Systems Management Server. Getdisk.exe will be replicated to your logon servers from this directory.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2 Service Packs 1, 2 and 3. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: prodsms err msg errmsg SP1 SP2 SP win95 removeable GETDISK.EXE

Keywords: kbbug kbfaq kbfix kbinventory kbnetwork KB159952


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