KB159945 - WD97: General Information About E-Mail Support

Article ID: 159945

Article Last Modified on 1/19/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q159945

SUMMARY

This article answers the most frequently asked questions about e-mail support in Word 97.

MORE INFORMATION

Q. If I use MSN, AOL, CompuServe, or Prodigy, can I use Word as my e-mail editor?

A. WordMail is very much a "front end" feature. It can be used with Outlook or the Windows Messaging client that comes with Windows 95 and Windows NT 4.0. These clients require MAPI service drivers to work with a particular online service. Windows includes a driver for MSN and a CompuServe driver is available from CompuServe. At present, AOL and Prodigy aren't supported.

Q. Can I use templates to control the formatting and style of my WordMail messages?

A. Yes. If you're using Outlook for e-mail, click Choose Template on the Compose menu and double-click the template you want to use.

If you're using Exchange, click WordMail Options on the Compose menu and then double-click the desired template. You can make the template you chose your default template by clicking the "Set as default template" check box to select it.

Q. How do I customize the standard WordMail templates or create my own WordMail templates?

A. The standard WordMail templates are located in the Office subfolder of the folder you installed Word or Office to, which is c:\Program Files\Microsoft Office by default. To customize one of the standard templates, do the following:

In Word, click Open on the File menu.
In the "Files of type" box, click Document Template (*.dot)
Select the desired WordMail template from the Office folder.

If you have Macro virus protection turned on, Word will display a warning message that informs you that there are macros in the template. Click the Enable Macros button.
Make your modifications and save the template.

You can create a custom WordMail template by opening one of the templates in the WordMail folder and saving a copy of it under a new file name. To do this, follow steps a-c above, click Save As on the file menu and type a new name for the template.

If you are using Microsoft Exchange, you can add a custom template to the list of available templates as follows:

On the Compose menu, click WordMail Options.
Click the Add button.
Locate the template and double-click it.

Q. When I installed Office 97 it changed my Exchange or Windows Messaging e-mail editor. How do I get back the editor I'm used to?

A. If you did not install Outlook and you have Exchange or Windows Messaging on your computer, WordMail for Exchange will be installed. To turn off WordMail in Exchange, do the following:
1. On the Compose menu, click WordMail Options.
  
  Note: If you do not see this menu item, you are using Outlook, not Exchange.
2. Click the "Enable WordMail as Email Editor" check box to select it.
3. Click Close
If you did install Outlook with Office, Outlook will replace the functionality of Exchange or Windows Messaging, and Schedule+. You should double-click the Outlook shortcut on your desktop, instead of the Inbox icon. Opening a mail message from Exchange will cause Outlook to run, resulting in an Outlook WordMail message. If you want to continue using Exchange instead of Outlook, run Setup and remove Outlook, then re-install Exchange or Windows Messaging.

For additional information, please see the following articles in the Microsoft Knowledge Base:
159476 Outlook 97: How to Enable Microsoft Word as the E-mail Editor

138720 How to Enable Microsoft Word as the Exchange Editor
Q. Can I send and route documents to co-workers from within Microsoft Word if my organization is using Lotus cc:Mail?

A. If you are using Lotus cc:Mail in your organization, you will be able to send documents to co-workers from within Word. To do this, point to Send To on the File menu and then click Mail Recipient.

Keywords: kbinterop kbualink97 word97 KB159945