OL97: New Field Button Is Unavailable in Field Dialog Boxes

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You can access the Field Chooser and Show Fields options on the View menu in Outlook. The New button is not available for one of the following reasons:

• The current folder is a file system folder. For example, if the folder banner shows that the active folder is My Documents, then the New button will be dimmed.
• You do not have sufficient permissions to the selected MAPI folder. If the current folder is a MAPI folder, such as a public folder, you must have sufficient permissions to that folder to allow the creation of fields. Have the folder owner ensure create permission is available to you for the active folder. The folder owner, or another user with sufficient permissions, can access the permission settings for the folder by right-clicking the folder in the Outlook Bar or Folder List, and then clicking Properties on the shortcut menu.

To validate that the New field button is working properly, follow these steps:

1. Select the Inbox or another MAPI folder to which you know you have sufficient permissions.
2. On the View menu, click Show Fields or Field Chooser.
3. Confirm that the New button is available.