Knowledge Base

Error Message: Error Opening File Attachment

Article ID: 159656

Article Last Modified on 6/24/2004

APPLIES TO

This article was previously published under Q159656

SYMPTOMS

When you attempt to view a .jpg or .gif file in Internet Mail or Internet News for Windows 3.1, you may receive the following error message:
Error opening file attachment

CAUSE

This error may occur if Internet Explorer is already running when you attempt to view the file. Internet Mail and Internet News cannot open a second instance of Internet Explorer.

RESOLUTION

Close Internet Explorer before you attempt to view attached files from Internet Mail or Internet News.

STATUS

Microsoft is researching this problem and will post more information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 1.00

Keywords: kbfaq KB159656


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