SMS: HelpDesk Chat Fails on Administrator on First Attempt
Article ID: 159541
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.0 Standard Edition
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q159541
SYMPTOMS
With client computers running Windows 95 with Novell's Client32, Chat in
the HelpDesk functions fails on the first attempt when PermissionRequired
is set to Yes. This problem occurs if the server computer is running
Systems Management Server 1.2 Service Pack 1 on Windows NT Server 3.51
Service Pack 5 or Windows NT Server 4.0.
The Systems Management Server Administrator will lose the Chat dialog
boxes, and the Chat icon will reappear. If you select Chat again, the chat
session becomes available.
WORKAROUND
To work around this problem, set Permission Required to No.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.0, 1.1, and 1.2. We are researching this problem and will post
new information here in the Microsoft Knowledge Base as it becomes
available.
Additional query words: prodnt prodsms
Keywords: kb3rdparty kbarttypeinf kbnetwork KB159541