SMS: HelpDesk Cannot Reconnect to Windows 95 with Client32
Article ID: 159540
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.0 Standard Edition
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q159540
SYMPTOMS
When you attempt to use the HelpDesk functionality for Systems Management
Server, Chat may work normally, but none of the other HelpDesk icons
function. If you exit the HelpDesk and choose any other icon (except for
Diagnostics), and then come back to the HelpDesk, the client will not be
found. This problem occurs if all of the following conditions are true:
- Systems Management Server is installed onto a computer running Windows
NT Server 3.51 Service Pack 4 or Service Pack 5.
- You are using Novell's NetWare 4.1x.
- The client computer is running Windows 95 with Novell's Client32 loaded.
CAUSE
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem has been corrected in the latest U.S. Service
Pack for Systems Management Server version 1.2. Windows NT Server 3.51
Service Pack 5 or Windows NT Server 4.0 is also required. For information
on obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Additional query words: prodnt prodsms
Keywords: kb3rdparty kbarttypeinf kbnetwork KB159540