Knowledge Base

PPT: Can't Unpack File To Folder With Extended Characters

Article ID: 159480

Article Last Modified on 8/17/2005


APPLIES TO


This article was previously published under Q159480

SYMPTOMS

If you try to unpack a presentation that was packed with the Pack And Go Wizard to a folder whose name contains extended or international characters, you receive an error message similar to this:
Pack and Go Setup was unable to install the presentation. This disk may be full, you may not have write permission for '<directory name>', or it may already contain a presentation with the same name.
This message occurs if the folder does not exist. If the folder already exists, you receive this error:
The directory '<directory name>' does not exist. Would you like to create it?
If you click OK, the presentation may install to the correct folder; however. Pngsetup.exe may also create a corrupt folder on the same drive.

CAUSE

Pngsetup.exe (the file that unpacks a Pack and Go presentation) is a 16-bit program that can run under Windows 3.1, Windows 95, or Windows NT. Pngsetup.exe does not support folder names with extended characters.

RESOLUTION

When you run Pngsetup.exe, choose a folder whose name does not contain extended or international characters in which to unpack the presentation.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: png circumflex umlaut cedilla accent accented grave acute aring vinculum double-dot foreign ansi ascii letters glyphs words

Keywords: kbpng KB159480