SMS: Quick Viewer Hotkey Causes Keyboard Problems on Client
Article ID: 159169
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q159169
SYMPTOMS
If the hotkey sequence 'Left SHIFT+ESC' is used to quit the Quick Windows
Viewer when you remotely control a client computer running Windows NT, the
client computer will act as if the SHIFT key is depressed. The following
types of symptoms may be seen on the client:
- Typing at a command prompt displays uppercase letters.
- Clicking on desktop icons on a client computer running Windows NT 4.0
causes multiple icons to be highlighted.
- The Exit command on an application's File menu does not function.
- The Logoff command on Program Manager's File menu does not function.
- Pressing CTRL+ALT+DEL does not bring up the Windows NT Security dialog
box.
Depressing the SHIFT key once on the client computer's keyboard returns the
client to normal.
CAUSE
Although the key sequence Left SHIFT+ESC was only meant for the Quick
Windows Viewer on the Administrator computer, it is also put into the
keyboard buffer on the client computer running Windows NT. This causes the
symptoms listed above.
WORKAROUND
Do not use the 'Left SHIFT+ESC' hotkey sequence; instead, use the Close
command on the Control menu of the Quick Windows Viewer to quit the Viewer.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodsms shortcut desktop sticking stuck
Keywords: kbnetwork kbremoteprog kbtshoot KB159169