Article ID: 159163
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Service Pack 1
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q159163
SYMPTOMS
You may be unable to add any items (posted messages or files) to an existing
personal folder (PST file) in the Microsoft Exchange Client. When you attempt
to do so, one of the following error messages may be displayed:
An item could not be copied. The action could not be completed.
An item could not be moved. The action could not be completed.
Changes to the item could not be saved. The action could not
be completed.
General Microsoft Exchange failure. Make sure Microsoft Exchange
is installed correctly then try again.
In Microsoft Outlook 8.0x, you may receive one of the following error messages when you
attempt to copy or move an item to a folder in a .PST file that contains
more than 16,383 items:
Could not make another copy of the item. The original was either moved
or deleted, or access was denied.
The item could not be moved. It was either moved or deleted, or access
was denied.
CAUSE
PST files are limited to items of 16,384 in a table. This means PST files
can accept 16,384 folders of up to 16,384 items in a folder. The maximum
size a PST can be is 2 gigabytes (GB) total file size.
RESOLUTION
To store more information, create additional personal folders (PST files)
or delete some information from the existing PST file.
Additional query words: 4.00 exceed ol97 ol98 8.0 8.01 8.02 8.03
Keywords: KB159163