MS Phone May Use Speaker Even Though Handset Is Off the Hook
PSS ID Number: 159159
Article Last Modified on 11/8/2001
The information in this article applies to:
This article was previously published under Q159159
SYMPTOMS
If you attempt to prevent Microsoft Phone version 1.0 from using the
speaker phone to place a call by picking up the handset on your telephone
before the call is placed, Microsoft Phone may still use the speaker phone
to place the call.
CAUSE
This behavior can occur if the voice modem installed in your computer is
unable to accurately detect the state of the handset. Some voice modems
are unable to determine whether the handset is off the hook when a modem
connection has not been established.
RESOLUTION
To work around this problem, use one of the following methods:
- When you want to use the handset on your telephone instead of the
speaker phone, pick up the handset after Microsoft Phone places the
call instead of before.
- Contact the modem's manufacturer to inquire about a possible firmware
upgrade that allows you to pick up the handset before Microsoft Phone
places the call.
Additional query words: 1.00 tazz
Keywords: KB159159
Technology: _IKkbbogus kbMSHardwareSearch kbPhone