KB158535 - DreamWorks: DirectX Sound Issues with Reveal Sound Card

Article ID: 158535

Article Last Modified on 1/19/2007

Microsoft DreamWorks Interactive Goosebumps Escape from Horrorland
Microsoft DreamWorks Interactive The Neverhood

This article was previously published under Q158535

SYMPTOMS

When you try to run one of the products listed at the top of this article, you may experience one of the following symptoms:

You receive the following error message:
Error initializing sound
The program runs, but you do not hear any sound.

This occurs if a Reveal SC400 sound card is installed in your computer.

CAUSE

The Reveal SC400 sound card does not support DirectX version 3.0.

MORE INFORMATION

Although the games run without sound, some game areas such as the aqua house puzzle in The Neverhood, are dependent on your ability to hear the sound.

Installing the latest version of DirectX may resolve this issue.

The latest version of DirectX is available at the following Microsoft Web site:

http://www.microsoft.com/directx

For more information about how to obtain the latest version of DirectX, please see the following article in the Microsoft Knowledge Base:

179113 How to Download and Install DirectX

The above information about Reveal Sound cards has also been included in the Readme.txt file for the program.

The third-party products discussed here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 1.00 kbdw dreamworks dream works goosebumps dwi

Keywords: kb3rdparty kberrmsg kbprb kbsound KB158535