Microsoft Knowledge Base

Cannot Install MSN with Proxy Server Set Up
Last reviewed: October 7, 1997
Article ID: Q158412
The information in this article applies to:
  • The Microsoft Network versions 2.0, 2.5

SYMPTOMS

When you attempt to install the new MSN, The Microsoft Network, you may receive the following error message: 

   Could not connect to download server, or could not complete the
   download. Setup is not complete; you must run Setup again to complete
   the installation.

CAUSE

This behavior may occur if you have Microsoft Internet Explorer set up to connect using a proxy server.

RESOLUTION

Configure Internet Explorer not to use a proxy server. To do so, follow these steps:

  1. Right-click The Internet Explorer icon on the desktop, and then click Properties.

  2. Click the Connection tab.

  3. Click the "Connect through a proxy server" check box to clear it.

  4. Click the "Connect to the Internet as needed" check box to select it.

  5. Click OK.

You can now install MSN.

Additional reference words: 2.00 2.50 msn
Keywords : msnsetup kberrmsg kbsetup
Version : 2.00 2.50
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 7, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.